Customer and Marketing Register

1. General Information

The purpose of this Privacy Policy is to explain how Eskelisen Lapin Linjat / Wiimax (hereinafter referred to as “Eskelisen Lapin Linjat”) collects and processes personal data on its website and in its online store.

Eskelisen Lapin Linjat is committed to complying with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR), and to processing personal data in accordance with good data management and data processing practices.

2. Data controller

Eskelisen Lapin Linjat / Wiimax (hereinafter referred to as “Eskelisen Lapin Linjat”)

Business ID: 0186838-9

Koskikatu 49–53
96100 Rovaniemi
Finland

Tel. 016 344 152

Contact details for matters related to the register

Suvi Asplund
suvi.asplund@eskelisen.fi
Tel. 016 342 2160

3. Collection and Processing of Personal Data

The register may contain the following personal data:

  • Basic customer information, such as name, address, telephone number, email address and customer ID or IDs.
  • Name and address details of any potential user.
  • Information relating to the customer relationship and contractual relationship.
  • Customer and supplier history, including service changes, customer enquiries, quotation details, order information and contract details.
  • Direct marketing consents and opt-outs.
  • Records of communications relating to customer service situations.
  • Additional information provided by the customer, supplier or business partner, or otherwise collected with the customer’s consent, such as customer survey feedback and the customer’s interests.
  • Information about the customer derived from the data contained in the register and relevant to the purposes for which the register is used.

Eskelisen Lapin Linjat does not collect personal data from you unless you specifically provide it or register for the online store. Eskelisen Lapin Linjat guarantees that it does not sell or rent your personal data to third parties. However, we may disclose your data where required by law.

We collect your personal data to provide the best possible personalised service and targeted communications. By analysing personal data, we can further develop our services. The legal basis for processing your personal data is the performance of the contract between you and Eskelisen Lapin Linjat.

4. Data Retention Period

We retain the information you provide only for as long as necessary for the purposes for which it was collected or to comply with legal obligations.

If you have given us your explicit consent to use your personal data for marketing purposes, we will use your data for these purposes until you withdraw your consent. You may withdraw your consent at any time.

5. Regular Sources of Data

The data stored in the register is obtained from customers through various channels, including messages submitted via web forms, email, telephone, social media services, contracts, customer meetings and other situations in which customers provide their personal data.

Our website also uses cookies. Cookies are small data files that your web browser stores on your computer. If you do not wish to use cookies, you can configure your web browser to delete all cookies from your computer’s hard drive, block all cookies or notify you before a cookie is stored.

6. Transfers or Disclosures of Data Outside the EU or EEA

Data contained in the register will not be transferred or disclosed outside the European Union (EU) or the European Economic Area (EEA) unless an adequate level of data protection has been ensured through contractual arrangements or other means as required by law.

7. Principles of Register Security

Due care is exercised in the processing of the register, and data processed through information systems is appropriately protected. Where register data is stored on internet servers, appropriate measures are taken to ensure the physical and digital security of the server infrastructure.

The data controller ensures that stored information, access rights to servers and other information critical to the security of personal data are handled confidentially and only by employees whose duties require access to such information.

8. Right of Access and Other Rights Relating to the Processing of Personal Data

You may at any time and free of charge object to the use of your personal data, request the partial or complete deletion or restriction of your data, or request access to the personal data concerning you that we have stored, as well as the correction of inaccurate information.

Requests must be submitted in writing to the data controller.

9. Updates and Amendments

We reserve the right to amend or update parts of this Privacy Policy without separate notification. Please always read the Privacy Policy before using our website to ensure that you are aware of the version currently in effect.